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Download Salesforce - Implementing Field Service Lightning Exam Dumps
NEW QUESTION 53
Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommend to meet the requirement?
Choose 2 answers
- A. Ensure that Status Transitions are configured to allow the status update from "Cannot Complete" to
"scheduled." - B. Define "Cannot Complete" as a Pinned Status for Auto-Dispatch Services.
- C. Define "Cannot Complete" as a Pinned Status for Scheduling and Optimization Services.
- D. Ensure that Status Transitions are configured to prevent the update from "Cannot Complete" to
"None."
Answer: C,D
NEW QUESTION 54
Universal Containers UC wants to ensure that technicians enter required information only once when completing work orders on the field service lightning mobile app. The information entered by technicians need to also update the service appointment and the case that are associated to the work order.
What should consultant leverage to ensure the right data is captured from the field service lightning mobile app?
- A. Quick action on the work order and flow to update the case and service appointment
- B. Lightning component with required field to update the case, work order and service appointment
- C. Process builder on case to update the service appointment and work order
- D. Quick actions on cases, work orders and service appointment with required fields
Answer: A
NEW QUESTION 55
Customer relationships and reliable service are the main focus this year at Ursa Major Solar. Management has asked that once a technician has serviced a customer, they continue to service that customer when possible.
What should the consultant recommend to meet this requirement?
- A. Assign a Preferred status Resource Preference to the Account.
- B. Include the Required Resource work type in Scheduling Policies.
- C. Designate a Skill-based resource to the Work Order.
- D. Configure an account preference on the Service Resource record.
Answer: B
NEW QUESTION 56
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